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Super Bowl LII Commercials: Our Top Picks

Every year, the Super Bowl brings plenty of buzz on social media. This year was no different: from the game itself, the long-awaited Justin Timberlake half-time appearance, the #SelfieKid, and the highly-anticipated commercials!

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Think. Feel. Do. How best to develop and deliver a persuasive presentation

"Begin with the end in mind" is one of Dr. Stephen Covey's Seven Habits of Highly Effective People. This approach applies directly to persuasive presentations.

When you are preparing to give a presentation, the key question to ask yourself is: "What do I want the audience to think, feel and do?" This powerful approach addresses the three components to effectively drive the recipients towards a "yes."

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Excellent customer service is key to long-term success

We all know excellent customer service when it happens to us. Great customer experiences drive future business and referrals. Lack of great customer service also has a far-reaching impact, but in a negative way. Done poorly, it costs money and customers. Failing to go above and beyond could cost you your most loyal customers and possibly your business. According to a report by NewVoiceMedia, the cost of poor customer service in the US is $41 billion per year.

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